Privacy Policy

Effective Date: December 21, 2024

Welcome to Shipments, a product of Alpine Technologies LLC, based in Utah, USA. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our application ("App") or services. By using Shipments, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

  • Shipping Details: Tracking numbers, carrier information, and delivery addresses.
  • Account Information: Name, email address, and other information provided during account creation (if applicable).
  • Feedback: Details you share when contacting our support team.

1.2 Automatically Collected Information

  • Device Information: IP address, operating system, device type, and App version.
  • Usage Data: Actions performed within the App (e.g., tracking lookups, navigation patterns).

1.3 Third-Party Services

  • AfterShip: Tracking numbers and shipping details are processed through AfterShip's API for package tracking.
  • OpenAI: Used for shipping analytics and insights.
  • Mixpanel: Used for analytics and understanding user behavior.
  • RevenueCat & Superwall: Used for managing subscriptions and paywalls.
  • Firebase: Used for analytics and push notifications.

2. How We Use Your Information

  • Track and monitor your shipments.
  • Provide estimated delivery times (which are not guaranteed).
  • Improve App functionality and user experience.
  • Monitor App performance and troubleshoot issues.
  • Manage subscriptions and in-app purchases.
  • Comply with legal obligations and enforce our Terms and Conditions.

Important Disclaimers

All delivery times provided through the App are estimates only. Alpine Technologies LLC expressly disclaims any liability for:

  • Delayed or late deliveries
  • Any consequential damages or losses arising from shipping delays
  • Business decisions or actions taken based on tracking information
  • Accuracy of carrier-provided information
  • Any direct, indirect, incidental, or consequential damages resulting from the use of our tracking services

4. Data Retention

  • Uploaded Images: Retained only temporarily for processing and deleted thereafter.
  • Usage Data: Retained for as long as necessary for analytics and improvements.
  • Account Data: Retained for the duration of your account's activity and deleted upon request.

5. Security Measures

5.1 Data Protection

We implement comprehensive security measures including:

  • End-to-end encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Regular security training for our team

5.2 Breach Notification

In the event of a data breach that affects your personal information, we will:

  • Notify affected users within 72 hours of discovery
  • Provide details about the breach and data affected
  • Outline steps we're taking to address the situation
  • Offer guidance on protecting your information

6. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

6.1 Essential Cookies

Required for basic app functionality and security.

6.2 Analytics Cookies

Help us understand how users interact with our app (via Mixpanel).

6.3 Cookie Management

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit app functionality.

7. Children's Privacy (COPPA Compliance)

The App is not intended for users under 18 years of age. We comply with the Children's Online Privacy Protection Act (COPPA).

7.1 Age Verification

We do not knowingly collect information from children under 13. If we discover we have collected such information, we will:

  • Immediately delete the information
  • Terminate the associated account
  • Notify parents/guardians if possible

8. California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (note: we do not sell personal information)
  • Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us using the information in Section 10.

9. GDPR Compliance

9.1 Legal Basis

We process your data under the following legal bases:

  • Consent: For optional features and marketing
  • Contract: To provide our services
  • Legal Obligation: To comply with laws
  • Legitimate Interests: To improve our services

9.2 Data Transfer Mechanisms

For EU users, we ensure adequate data protection through:

  • Standard Contractual Clauses (SCCs)
  • Privacy Shield certification (where applicable)
  • Adequate safeguards for international transfers

10. Technical Details

10.1 Data Storage

Data is stored in secure cloud facilities located in the United States, operated by industry-leading providers with SOC 2 compliance.

10.2 Tracking Technologies

We use:

  • Analytics tools (Mixpanel)
  • Session recording for troubleshooting
  • Error tracking software

11. Third-Party Links and Services

Our App may contain links to third-party websites or services. We are not responsible for their privacy practices. Key points:

  • Third-party links are accessed at your own risk
  • Review privacy policies of third-party services
  • We may share data with third parties as described in Section 3

12. Account Deletion

12.1 Deletion Process

To delete your account:

  1. Submit deletion request via app settings or email
  2. Confirm deletion request
  3. Account and data will be deleted within 30 days

12.2 Data Retention After Deletion

Some information may be retained for:

  • Legal compliance
  • Fraud prevention
  • Service improvement (anonymized data only)

13. Dispute Resolution

13.1 Governing Law

This Privacy Policy is governed by the laws of Utah, United States.

13.2 Arbitration

Any disputes will be resolved through binding arbitration in Utah, except where prohibited by law.

14. Service Providers

We use the following key service providers:

  • OpenAI: Processes uploaded images for posture analysis. Data shared: Images, analysis requests.
  • Mixpanel: Analytics and user behavior tracking. Data shared: Usage patterns, device info.
  • RevenueCat: Subscription management. Data shared: Purchase history, subscription status.
  • Superwall: Paywall management. Data shared: Usage metrics, subscription data.

10. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

Alpine Technologies LLC

Email: technologies.alpine@gmail.com