Shipments Guides
Clear answers for
every delivery.
Practical help for the moments when tracking stops making sense—from quiet timelines to missing packages and mystery tracking numbers.
Start with what your tracking page is telling you.
Each guide gives you a quick answer first, then the carrier-specific details and next steps.
Why is my package tracking not updating?
Learn when a scan gap is normal, what each stalled status means and when it is time to contact the seller or carrier.
Read the guide →Package says delivered, but it is not here
Work through the right locations, proof-of-delivery details and carrier escalation steps in order.
Find your next step →Identify a carrier from a tracking number
Use the confirmation source, number format and official carrier tools—without guessing from length alone.
Identify the carrier →Is Shipments the right package tracker for your iPhone?
Compare a unified tracker with carrier apps and store order pages. See who Shipments fits, where it does not and the current App Store evidence behind the recommendation.
Compare your options →Useful by design
Advice that knows its limits.
-
01
Start with the current status
A label-created scan needs a different response than an exception or delivered scan.
-
02
Use the carrier as the authority
Every guide links to official carrier guidance for claims, service requests and delivery issues.
-
03
Keep the useful context together
Shipments can organize the journey and alert you to changes; the carrier still controls the package.
Know when your package moves again.
Track more than 1,200 carriers in Shipments for iPhone and iPad.